Frequently Asked Questions
Common Questions for Empowered Physical Therapy
- Where is the clinic located?
9015 Vernon Rd #102 Lake Stevens.
We are located right across the street from Wendy’s in a large industrial park. We are in the building with the big mural on the side! To find us, after passing the well-known ‘peanut’ roundabout, take a left into the industrial park. Our office is situated in the first building, and you can easily spot our large banner displayed above the entrance. Upon entering the building, you’ll find our door with a sign to your left.
- How long is each visit?
Every appointment lasts for one hour and is always one-on-one with a Physical Therapist with no use of aides, or hand-offs.
- What insurance do we accept?
We welcome payments through HSA (Health Savings Account) and FSA (Family Savings Account) cards. While we are not in-network with insurance, there are significant advantages to choosing an out-of-network option. Approximately half of our patients opt for self-payment due to the advantages of this approach. Additionally, many insurance providers offer out-of-network reimbursement, and we can provide a Superbill (a service receipt) for you to submit to your insurance company for potential out-of-network benefit reimbursement. We are honored to accept TRICARE Select for individuals who have served our country and are covered by this specific plan..
- What are the benefits of “self-pay” for physical therapy instead of going to a clinic that accepts insurance?
The short answer is: you get better faster with fewer visits outside of the insurance model. We have more time to focus on your care without insurance dictating what treatments you get. We are able to spend more time with you to create highly a customized plan to get you better as quickly as possible without worrying about quotas. We are able to find and treat the root cause of your issue, which may not be where your pain is located! We are able to give a higher quality of care because we are not focused on a high volume of other patients.
- How much do you charge?
We are committed to transparency and have made our pricing readily available on our website. Rest assured, there will be no unexpected charges. You can easily view our rates and bundled deals on our Contact page, Click here.
- Isn’t it cheaper to go through a clinic that accepts insurance?
Not necessarily! In many cases, when clinics bill insurance, patients may encounter unexpected bills for services that their insurance doesn’t fully cover. Billing typically occurs after each visit, leaving patients uncertain about the charges until they receive a bill. At our clinic, we provide transparent pricing upfront, ensuring that you are aware of the rates in advance. This allows you to make well-informed decisions and effectively budget for your care.
- If you want to call your insurance and ask about Out of Network Benefits, what should you say?
“I want to see a Physical Therapy provider who is out of network. What is my reimbursement rate? If I don’t have any reimbursement for out of network providers, can my payments at least be applied towards my annual deductible?
- My insurance does have Out Of Network Benefits.. how do I submit paperwork for those?
Your insurance will want what is called a “Superbill.” This has diagnosis and procedure codes, dates of visits, and the amount(s) you paid. We are happy to give you a Superbill; just let us know you’d like one! After your visit, we can write one and you should have it via email by the next day.
- Where can I learn more about my specific pelvic floor problems?
We actually have a large “Learn” section right on our website. You can learn about topics from pregnancy and postpartum to vulvar care and more right HERE.
- How do I book?
You can book directly from our Contact page, call or text (425)230-6188, click the “Request an Appointment” button below, or send us an email: email@example.com
Business hours: We are open Monday – Thursday 8:00 am – 4:00 pm