Our Clinic Cancellation and Refund Policy

Empowered Physical Therapy is holding your appointment spot for you. We ask that you please cancel or reschedule your appointment more than 24 hours in advance so we can try to get another patient in who might be in need of care. Unfortunately for appointment cancellations or reschedules less than 24 hours in advance notice, we do have a late notice fee of $75.00 if you cannot convert your appointment to a Telehealth visit.

Refund Policy:

Unfortunately due to Stripe’s (our credit card processor) changes in their refunds policy, we are now charged a fee. Due to their change in policy, we must charge a $50 fee for any and all refunds requested, regardless of notice. For this reason, we are happy to allow everyone to pay for appointments on the day of, rather than in advance.

Thank you for understanding!

Call/No Show Policy: 

Missed appointments without prior notice will result in a 100% charge of the service booked.

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